How to Order Your Custom Made Personalised Item From Customd.co.uk
I know this may sound like a weird thing to have on your website these days, but:
a. It's only easy if you know how.
b. There's no point in making an order if you can't figure out what to do after.
c. We're using a very nice cart which has a lot of features which will help us as we move in to different areas, but I don't want those things getting in the way of making a simple order!
d. I'm nice and I worry about you, I want the best gifts and products available to everyone!
a. It's only easy if you know how.
b. There's no point in making an order if you can't figure out what to do after.
c. We're using a very nice cart which has a lot of features which will help us as we move in to different areas, but I don't want those things getting in the way of making a simple order!
d. I'm nice and I worry about you, I want the best gifts and products available to everyone!
How To Buy (from us)
I've made a video (I know I'm not great on camera) showing you the process, step by step.
If it's unwatchable then the steps are detailed below anyway…
Before you watch it or read on ahead please make sure you've looked at the Image guide to check that the image you're thinking off using is appropriate!
If it's unwatchable then the steps are detailed below anyway…
Before you watch it or read on ahead please make sure you've looked at the Image guide to check that the image you're thinking off using is appropriate!
- VIDEO HOW TO BUY HERE
1. Whether you've clicked on the buy button on the website or on Facebook or Instagram you'll come to this initial order page.
The details of the product are listed, as you can see the checkout process shows you're on step one "Customer Details"
The most important thing on this part of the checkout is to make sure that you have the right product, some items like the Painting By Numbers shown below will have different sizes, but the items may be grouped in other ways.
At the bottom of the page you'll be able to choose from the difficulty level, or other options. With the painting by numbers there are 2 factors to choose between
1. Canvas size (at the top of the page)
2. Difficulty, or number of coloured paints.
These factors determine the price. The more paints, the more expensive. The bigger the painting… the more paint needed… the more expensive.
As a general rule of thumb to make matters simple, I've made the smallest size the default page and the entry level difficulty the default so that if its difficult to understand you won't end up with a huge painting and a million paints to do it!
The details of the product are listed, as you can see the checkout process shows you're on step one "Customer Details"
The most important thing on this part of the checkout is to make sure that you have the right product, some items like the Painting By Numbers shown below will have different sizes, but the items may be grouped in other ways.
At the bottom of the page you'll be able to choose from the difficulty level, or other options. With the painting by numbers there are 2 factors to choose between
1. Canvas size (at the top of the page)
2. Difficulty, or number of coloured paints.
These factors determine the price. The more paints, the more expensive. The bigger the painting… the more paint needed… the more expensive.
As a general rule of thumb to make matters simple, I've made the smallest size the default page and the entry level difficulty the default so that if its difficult to understand you won't end up with a huge painting and a million paints to do it!
Our shopping cart software collects simple card details to place the order using Stripe or PayPal. No card details are passed to us, all kept secure by theses major global card processors. We aren't interested in your details, we just want your image and delivery details to get your order in the post. We'll never ask for these details separately, even if we're with you in person. We don't store any information on you that we don't need to.
If you're placing an order for an item which requires text to be added pleased add the details to the area of the checkout asking for it. If it's not required write 'not needed' or 'will email separately' etc so that we know what to look out for.
If you're purchasing an item that needs a photo to be added… we need it to proceed with the order! You can do it really easily by emailing us at order@customd.co.uk or through the message button on the website and all of our order pages- the black circle with an envelope. Attach the image you need to send and let us know what you've ordered and your contact details so we can pair it up with the order you placed and get it made and shipped out asap!
Once we have your order and your personalisation information we'll get the order made especially for you as soon as possible, usually in under a week and have it in the post and with you in no time. This can take some time depending on postal levels and where it is coming from.
(We don't make the items, we let the professionals do that and they are mostly located abroad!)
If you're purchasing an item that needs a photo to be added… we need it to proceed with the order! You can do it really easily by emailing us at order@customd.co.uk or through the message button on the website and all of our order pages- the black circle with an envelope. Attach the image you need to send and let us know what you've ordered and your contact details so we can pair it up with the order you placed and get it made and shipped out asap!
Once we have your order and your personalisation information we'll get the order made especially for you as soon as possible, usually in under a week and have it in the post and with you in no time. This can take some time depending on postal levels and where it is coming from.
(We don't make the items, we let the professionals do that and they are mostly located abroad!)
The final step is to sit back into your favourite chair, with a nice cup of whatever you like and relax knowing that a fantastic, personalised item is on its way, just for you!
While you're relaxing why not like our Facebook page or join our Facebook group where we give details of our new items and give discounts for the people trying them out first!
IF you really like what we're doing, why not tell a friend?!
You could also add yourself to the mailing list we set up, but that does mean you have to read the email we send you if you want discounts and stuff. Just saying. The form is here:
While you're relaxing why not like our Facebook page or join our Facebook group where we give details of our new items and give discounts for the people trying them out first!
IF you really like what we're doing, why not tell a friend?!
You could also add yourself to the mailing list we set up, but that does mean you have to read the email we send you if you want discounts and stuff. Just saying. The form is here: